Announcement on The Suspension of Operation of Bittrex

It is with great regret that we announce that Bittrex Global has decided to wind down its operations. This decision was not made lightly, and we understand the inconvenience it may have on our valued customers.

Effective Monday 4 December 2023, all trading activity on Bittrex Global will be disabled. After that date, customers will only be able to withdraw assets as part of the winding down process.

We understand that this news may raise concerns and questions, and we want to assure you that we are committed to facilitating a smooth and transparent wind-down process during this period.

All funds and tokens remain safe and secure on the Bittrex Global platform, and are available for withdrawal – in accordance with applicable law and our Terms of Service – at any time using the withdrawal facilities on the platform. All users are strongly encouraged to log into their account and withdraw assets as soon as possible.

WHAT HAPPENS NEXT?

1. Trading Suspension – Trading on Bittrex Global will be suspended as of Monday 4 December at 18:00 UTC. Please ensure that you have completed all necessary transactions before this date. At that time, your client relationship with Bittrex Global will be terminated and all activity on the platform – except the ability to withdraw – will be disabled.
2. Note on USD holdings – Please note that customers of Bittrex Global are not able to directly withdraw USD holdings. If you have a USD balance, you need to convert this into either EUR or crypto in order to be able to withdraw the associated funds. You must convert any USD balances to EUR or crypto before Monday 4 December.
3. Referral Programme – The Bittrex Global Referral program is terminated and will cease earning rewards effective immediately. All rewards earned on trades executed up to and including 19 November 2023 will be paid out in the coming days.
4. Promotions – All promotions have now ceased and all transactions are now subject to the standard Bittrex Global fee schedule.
5. Deposits – Do not make any deposits to our platform. We cannot guarantee that they will be received safely. If you do send a deposit, your funds may be permanently lost as a result of the attempted transfer.
6. Withdrawals – No deadline has currently been set for customers to withdraw funds from Bittrex Global after the suspension of trading on 4 December 2023. However, we strongly recommend that customers withdraw funds as quickly as possible, as a withdrawal deadline may be set by the liquidators at some point in the future.
7. Customer Support – Our customer support team will be available to assist with any questions or concerns during the transition process. Please create a support ticket at https://global.bittrex.com/Home/Support for assistance.
8. Data Protection – We take data protection seriously, and we assure our customers that their personal information will be handled in accordance with our privacy policy. If you have any concerns about your data, please contact our support team.

We will continue to provide updates and information through our official communication channels, including email and our social media channels. Please remember only to trust official channels, and be vigilant against scammers. We will never DM you first on Telegram, and we will never contact you from a personal email address or through a social media site’s messaging platform. We only use email addresses ending in @bittrex.li, @bittrex.bm, @bittrexglobal.com, or @bittrex.com; emails from any other email address are not from Bittrex Global. Read our support article on avoiding common social media scams.

We thank you for your understanding and cooperation during this time.

Please see a list of questions and answers about the wind-down process here. If you have any further questions, please contact our support team.